We don't recommend mixing our products with chemical disinfectants or bleach-based cleaners, as these will kill the beneficial probiotics. Our products work best as a complete system. You can use them alongside other natural cleaners if needed.

Store in a cool, dry place away from direct sunlight. Avoid extreme temperatures. Our products are shelf-stable and don't require refrigeration.

For most surfaces, no rinsing is required – the probiotics are meant to stay active. For food preparation surfaces, a light rinse is fine if preferred, though not necessary for safety.

Because our probiotics continue working for up to 72 hours, you may find you need to clean less frequently. Start with your normal routine and adjust as you notice surfaces staying cleaner longer.

Our products are safe and effective on virtually all surfaces, fabrics, and appliances throughout your home. The pH-neutral formula won't damage materials, but always test on specialty surfaces first.

We currently ship throughout South Africa. Delivery times vary by location:

• Cape Town: 1-2 business days
• Johannesburg & Pretoria: 2-3 business days
• Other major centres: 3-5 business days
• Remote areas: 5-7 business days

• Orders over R500: Free shipping
• Orders under R500: R85 shipping fee
• Express delivery (major centres): R150

You'll receive a tracking number via email once your order ships. You can track your package through our website or directly with our courier partner.

Yes! Save 15% with our Loyalty Program. You can pause, modify, or cancel anytime through your account dashboard.

We offer a 30-day satisfaction guarantee. If you're not completely happy with your purchase, simply contact us – we'll send you a replacement or provide a full refund without requiring you to return the product.

Contact us immediately with photos of the damage. We'll send a replacement right away at no cost to you.

We focus on exchanges rather than refunds. If a product doesn't work for you, we'll send you a different product from our range to find the right fit.

Contact us immediately after placing your order. If it hasn't shipped yet, we can modify or cancel it.

Our core ingredients include purified water (aqua), natural surfactants derived from plants, beneficial probiotic bacteria, natural enzymes, and natural citrus oils. Full ingredient lists are available on each product page.

Yes, all GoodBasics products are vegan-friendly and we never test on animals. Our probiotic cultures are grown using plant-based nutrients.

Our products are fully biodegradable and actually beneficial to the environment. The probiotics help break down organic waste in water systems, and our packaging is recyclable.

Yes, we're PETA approved and Green Tag certified. Our products are manufactured in South Africa under strict quality standards and our probiotic strains are selected for safety and efficacy.

Probiotic cleaning works differently – it may take a few uses to see the full benefits as beneficial bacteria establish themselves. For immediate results, ensure you're using enough product and allowing proper dwell time before wiping.

The ongoing effect is happening at a microscopic level. You might notice surfaces stay cleaner longer or have less odour between cleanings. In high-traffic areas, you may still need regular cleaning, but with less effort over time.

Yes, our products work in all water conditions. Hard water (water with high mineral content like calcium and magnesium, common in many South African areas) won't affect the probiotics, though you may notice different sudsing action compared to traditional cleaners.

We use minimal foaming agents because excessive foam doesn't improve cleaning and can interfere with probiotic activity. Less foam means more active probiotics and better long-term results.

Easy! Just create a store account on our website (it only takes a minute). You’ll automatically be enrolled in What’s Good Rewards and start earning points right away.

Nope! Your regular shopping account doubles as your rewards account.

Simply log into your account and head to the Rewards section. You’ll see your current points, available rewards, and progress toward your next perk.

You earn points every time you shop with us. Plus, you can score extra points for things like signing up, leaving reviews, following us on social media, or referring friends.

Points from purchases appear in your account as soon as your order is confirmed. Bonus actions (like reviews) may take up to 48 hours.

Yes, but not for a while. Points are valid for 2 years from the day you earn them. We’ll always remind you before they expire so you don’t miss out.

Log in to your account, head to the Rewards section, and choose how many points you’d like to use. You’ll get a discount code to apply at checkout.

Our system only allows one discount code at checkout. But don’t worry, you can always save your points for when you need them most.

Unfortunately, only purchases made after joining the program are eligible. But the good news? You’ll be earning points from now on!

Yes, you can opt out anytime by contacting our support team. But trust us, you’ll want to stay for the perks.

Don’t worry, sometimes points take a little longer to show. If it’s been more than 48 hours, reach out to us and we’ll sort it out.

Once you redeem points for a reward, it’s final. If you didn’t get to use your discount code, contact our team and we’ll do our best to help.