Privacy policy

Last updated: September 5, 2025


GoodBasics is committed to protecting your personal information in line with the Protection of Personal Information Act (POPIA), 2013. Your trust means everything to us, and we take your privacy seriously.

 

This Privacy Policy explains how we collect, use, and protect your information when you shop with us, use our website, or contact us. Our website and online store are powered by Shopify, which also processes some of your information to help us deliver a seamless shopping experience.

By using our services, you agree to the terms of this Privacy Policy.

 

1. Information We Collect


Depending on how you interact with us, we may collect:

 

  • Contact details: name, email, phone number, billing and delivery address.
  • Payment details: securely processed by our payment providers (we never store card details).
  • Account details: username, password, and preferences.
  • Order details: products you view, purchase, return, or exchange.
  • Communications: any messages or support requests you send us.
  • Device & usage data: IP address, browser type, and how you use our site.


2. How We Use Your Information


  • We use your personal information to:
  • Process and deliver your orders.
  • Communicate updates about your purchases.
  • Share news, promotions, or rewards (only if you’ve opted in).
  • Improve and personalise your shopping experience.


3. Sharing Your Information


We only share your information with trusted service providers who help us run our business (e.g., couriers, payment providers, Shopify). They only get the details necessary to do their job and must also protect your data. We do not sell or trade your personal information.


4. Relationship with Shopify


Our store is hosted on Shopify, which collects and processes certain personal information to provide and improve the Services. Information you provide may be transmitted to and shared with Shopify, including for analytics and enhanced features. Shopify may store data in countries other than your residence.

For more details on how Shopify uses your information and your rights, see the Shopify Privacy Policy.


5. Third-Party Websites and Links


Our website may contain links to third-party websites or platforms. We are not responsible for their privacy or security practices. Any information you share on third-party platforms may be visible to other users. Inclusion of links does not imply endorsement.


6. Security & Retention


Your information is stored securely. While no system is 100% secure, we take reasonable steps to protect your data.


We retain personal information only as long as necessary to provide services, comply with legal obligations, and resolve disputes.


7. Your Rights


  • Depending on where you live, you may have the right to:
  • Access the information we hold about you.
  • Request corrections or deletions.
  • Request a copy (data portability).
  • Opt out of marketing at any time (via “unsubscribe” in emails).

 

To exercise your rights, contact us at info@goodbasics.com. We may need to verify your identity before processing requests.


8. Cookies


We use cookies to improve your experience and remember your preferences. You can control cookies in your browser settings.


9. Children’s Data


Our services are not intended for children. We do not knowingly collect information from anyone under the age of majority.


10. Changes to This Policy


We may update this Privacy Policy from time to time. If we make significant changes, we will post updates here and adjust the “last updated” date.


11. Contact Us


If you have any questions, complaints, or requests, please contact us:

 

GoodBasics South Africa
📍 Address: 65 Wale Street, Cape Town, South Africa
📞 Phone: +27 21 424 4722
📧 Email us